Privacy Policy

This Privacy Policy explains how KSAT Design and IT Solutions collects, uses and protects personal information.

Information We Collect

We may collect personal information when you contact us, request support, submit a form, use a client portal, request a quote, or use services provided by KSAT Design and IT Solutions. This may include your name, email address, phone number, business name, website address, support details, billing information and technical information needed to provide services.

How We Use Information

We use personal information to respond to enquiries, provide IT support, deliver services, manage projects, issue quotes and invoices, maintain client records, improve services and communicate with clients.

Client Portals and Support Systems

Client portals, support portals, billing portals, documentation systems and project portals may store information needed to provide services, manage requests, track work, issue invoices and maintain support history.

Support and Remote Access

Where remote support is provided, access is only used for support, troubleshooting, maintenance or agreed service work. Clients should close private or sensitive information before a remote support session begins.

Third-Party Services

We may use trusted third-party services for support tickets, billing, project management, email, hosting, security, analytics, remote access and website functionality. These services may process information as required to provide their functions.

Cookies and Analytics

This website may use cookies or analytics tools to understand website performance, improve user experience, monitor site security and diagnose technical issues. You can manage cookies through your browser settings.

Information Security

We take reasonable steps to protect personal information from misuse, loss, unauthorised access, modification or disclosure. No online system, website, device or network can be guaranteed to be completely secure.

Access and Correction

You may request access to personal information we hold about you or ask for incorrect information to be corrected.

Data Retention

We retain information only for as long as reasonably needed for business, support, billing, legal, security or record-keeping purposes.

Disclosure

We do not sell personal information. Information may be disclosed where required to provide services, comply with legal obligations, protect systems, or work with trusted service providers.

Data Access Requests

If you would like to request access to, correction of, or deletion of personal information we hold about you, please contact KSAT Design and IT Solutions. Some information may need to be retained for legal, billing, security or record-keeping purposes.

Contact

If you have questions about this Privacy Policy or how your information is handled, please contact KSAT Design and IT Solutions. Email: contact@ksatdesign.com.au Last updated: June 2026